Refund policy

Hassle-Free Returns Guide

✅ Quick Checklist for Easy Returns

To ensure your return is accepted:

• Return the item unused, in its original packaging.
• Keep seals intact — testing headphones/earbuds before returning is not allowed.
• Include all parts and accessories.
• Respect the return time limits.
• Confirm the item is not marked as non-returnable.

⏱ Time Limits

• Wrong item, damaged on delivery, or missing parts → return within 7 days.
• Defective items → return within 7 days.

📦 Preparing Your Return

• Pack items carefully to avoid damage in transit.
• All original packaging, accessories, and seals must be included.
• If requirements aren’t met, the return will be rejected and sent back.
• You may re-log the return once missing parts/packaging are included, but collection/delivery fees may apply.

🚫 Wrong, Damaged, or Incomplete Items

• Must be returned within 7 days.
• Options: replacement or credit to your account.
• If no replacement stock is available, credit will be issued.
• Items are not considered “damaged on delivery” if:
• Damage was caused by you.
• Damage resulted from electrical surges.
• Item works as described but was used incorrectly.

⚠️ Defective Items

• Return within 7 days.
• After inspection, we may repair, replace, or credit your account.
• Not all defects can be repaired, and replacement stock may not always be available.
• Returns will be rejected if the defect is due to:
• Normal wear and tear.
• Negligence or misuse.
• Electrical surges, corrosion, or modifications.
• Using the item for unintended purposes.

🛡 Warranty Items

Extended Warranties

• Some products have warranties beyond 7 days (details on product page).
• If defective after 6 months, log a return promptly.
• We’ll assist with supplier returns (free of charge).
• Supplier may charge evaluation fees.
• If repair/replacement takes longer than 21 days, we’ll issue credit/refund.

Manufacturer Warranties

• Returns handled directly by the manufacturer.
• Contact details will be provided when you log the return.

🎁 Bundles

• Bundle Deal (custom or site-created): You may return the entire bundle or individual items. Credit will reflect the price paid (after discounts).
• Pre-packed Bundle (supplier-created): Must return all items together. Partial returns may be refused.

💻 Digital Items

• Only returnable if defective.
• Report issues within 7 days (e.g., invalid code, missing content).
• If accepted, choose replacement or refund.

🔐 Items That Store Data

• Provide unlock codes/passwords for assessment.
• Without access, returns may be refused.
• Factory resets may be required — back up your data beforehand.

❌ Wrong Item Returned

• Ensure you send back the correct item.
• Incorrect returns may be disposed of.
• If found, you must collect it yourself.

📮 Collection & Delivery

• Choose between collection or drop-off at a pickup point (within 7 days of logging return).
• Large items must be collected — no pickup point option.

🚫 Non-Returnable Items

Marked on product page. Exceptions apply if wrong, damaged, or defective. Examples:

• Health/safety: earphones, headsets, earplugs.
• Digital: vouchers, gaming codes, downloads.
• Media/software: unsealed audio/video recordings, software, books, magazines.
• Personalized/custom items.

🔄 Exchanges

• Chargers, cables, power banks, phone cases → exchange for different spec/colour only if unopened.

💳 Credits & Refunds

• Choose credit, refund, or replacement when logging return.
• Credits: loaded within 2 business days, valid for 3 months.
• Refunds: processed via original payment method (3–5 business days). If unavailable, verified bank details required.
• Donations made with purchase are non-refundable.

🎟 Coupons & Vouchers

• Voucher payments: refunded as non-refundable credit to your account.
• Coupon payments: new coupon issued with same value, subject to new terms.
• Example:
• R100 voucher used on R500 item → R100 credit + refund/credit of R400.
• R250 coupon used on two R125 items, return one → new R125 coupon issued.